on 17-11-2022 11:23. . Unfortunately no issues with broadband in my area according to this. Regards, KainMy services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I am sorry to hear that. If it's a red light in Router mode as opposed to modem mode - VM need to swap out the hub asap as it is either overheating or thinks it is due to a faulty sensor! If it were me, I'd call 150 (or 0345 454 1111) and tell them it is hot - they'll book a tech visit sharpish!Amber light. Contact us. Some users on the Forums are reporting days to complete for whatever reason. I’ve checked all the connections and they all seem ok. The router is hot. Virgin Media. Super hub - Status lights and control buttons. All in one super nifty tool. Please pop back to us at your earliest convenience and we'll do our very best to help. Base LED This should flash when the Hub powers up, then stays lit during normal use. Knowing what the lights mean can help you diagnose any issues you may be having. Rear Ethernet lights On the rear of the Super Hub are four Ethernet ports, which can be used to make. The green light might be flashing because of a faulty link. The light on the remote should flash green twice. 168. This could be due to a problem with the router, or with the broadband connection. If it is red, that means there is a problem with your internet connection. 0800 953 9500. Modem mode = Magenta, which can appear red. Solid green when in Modem mode. Today I've received my hub 5 and green light is flashing for few hours now. My pictures constantly pixelates on certain and recorded channels too. We'll need to look at replacing the hub. Despite service status saying there where no issues in the area, a couple of neighbours had simil. The lights are: Power: Indicates the power is on and the router is working. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. on 16-02-2023 20:29. Account - Cable. Now a ‘white’ LED is actually made up of a red, green and blue component, and for reasons which are far too boring to go into here, the blue part tends to fail first, especially on ‘cheap’ components, and the VM hubs aren’t exactly built to say, Apple. on 13-06-2023 11:34. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. . I have turned the router off and on still same issue. However, from time to time, some of these services may encounter technical issues. Power Light The power light on the Virgin Media router indicates. Hub base light. Hi all, I got my service installed on Tuesday and has been working great. The Power Light: This light should be a solid green when the router is powered on. Support tell me that this is fine and is an indicator of network status in the area. I have tried switching it off for a few hours to let it cool down, that made no difference. It has three LED lights on the front that indicate the current status of the connection. The lights on the front panel provide important information about the status of your DVR. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. 1 ACCEPTED SOLUTION. Connect the white cable properly to the Virgin media wall socket. Please report back with the result. Regards. Reboot your Virgin Media Hub and ensure it is powered off for at least 30 seconds. I have tried a pinhole reset twice now but the light remains orange. If it’s blinking blue or green, all’s well; if it’s dark, you’ve got an issue. on 31-12-2022 12:53. What Do Lights Mean on Virgin Media? Virgin Media is a leading provider of broadband, television, mobile and landline services in the UK. The Virgin Media Hub 3 is a wireless modem router that comes with a variety of functions. After that it starts the process over again and reverts back to the green. and the orange light is still on. It is easy to set up and can be customised to meet your needs, but sometimes there can be problems. Hi @Bull76, Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're seeing a yellow flashing light on your Hub! I've taken a look at our systems and I can see some issues with both Upstream and Downstream power levels. Options. Find out what all the different lights mean on your Virgin Media Ireland Hub. • Turn the power switch off on the back of the Hub. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi. Lights on the Hub Modem (white) Rebooting The Hub (white) Support for the Hub 2. I have a new virgin 360 remote, it has stopped working, and only just flashes white. 1), navigate to Advanced Settings, Wireless, and disable the WPS options. . Flashing red light on box on wall in QuickStart, set up and connections yesterday WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterday According to this Link a box with the light flashing in any colour is faulty. Had my Internet completely drop. One of the smaller lights is a WiFi symbol so I don't expect that one to light up as it is not connected to WiFi. Hello Ewelina1, many thanks for reaching out on our help forums and for your first post here. It should then pulse slowly as it connects to your Hub. Depending on the age of the hub eventually white light can fail and red becomes default. From here, you’ll need to navigate to ‘advanced settings’, then click ‘wireless’ and finally ‘WPS’. 0 Kudos. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. When the connection light is flashing red and the power lightWe would like to show you a description here but the site won’t allow us. Virgin Media Hub 3 Lights Meaning. What do the lights mean on my Virgin Media router? This all depends on what type of router you have. Hazzle16. Sorry to hear of any concerns the constant red light on your hub may be causing you. If it's still red then you need a replacement hub via a VM engineer. You will need the hub serial number, and your account number and area code. Our 1TB TiVo box has six times the storage of our V+ HD Box, giving you around 500 hours of standard TV or around 100 hours of HD TV. At the moment, broadband is working OK, but I wonder if this might mean. Note: the red light on the Virgin Media Hub 4 has a. Re: Red light. zaenapill. Thank you. 1 ACCEPTED SOLUTION. The lights will blink when the wireless access point is operating normally. On the front of the V6 box, you’ll see a small black LED screen with a red Virgin Media logo on it. 4 Ghz and 5ghz Virgin networks. 19-05-2021 10:33 - edited 19-05-2021 10:35. perhaps the hub is not been added to your account. Keeps flashing a white light. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Here’s what each one means. on 15-07-2023 08:47. As the setup guide advises a white light display to show the connection is correct I wanted to check if this is an initial setup disfunction or whether it ind. Got to 3 out of 3 and then box restarted again. Didn’t even know the reset button was there. We're better, connected. First, turn the switch at the back of the box to be on. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. If your device continues to show an amber light after being rebooted, then you are going to need to get in contact with Virgin Media’s customer support. Try the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Relocating Virgin. A Virgin Media hub’s white light has a special meaning. on 22-09-2023 23:20. All user-configured settings are deleted, and the router restarts using its factory default settings. Get the Hub ready by connecting the wires. BD20. We’re updating your 360 box from today. I have read that a replacement is needed but can't get hold of an actual person to speak to 😑. Back a step. Hitron router guide. Don’t plug the power cable into a plug socket yet. ) d HUB 5 Flashing Blue Light. Orange light on Vm Hub 3. 08-01-2023 22:03 - edited 08-01-2023 22:06. Superhub 3. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. Hi, The light at the bottom of my Hub 3 has been changing colour during the past week or so. Hold the minus button on the front of your V6 box down for 10 seconds. If the arrows are flashing, it’s important to contact Virgin Media for assistance. I've been using the Blue Light Card Discount now for a couple of years. The equipment is usually pre-activated, however you might need to call 0800 953 9500 to activate the hub. Red light on a Virgin Media Hub 4 The red light indicates that there’s no connection to Virgin’s network. The lights cycle through green while its starting up then sit on white when its on and working, of its doing anything you'll see the other lights come on temporarily, WiFi light flashs when it's connecting to WPS or comes on for a bit if a new device gets connected, the arrows come on when it's getting an update usually. Hello Ewelina1, many thanks for reaching out on our help forums and for your first post here. Solid Red Light on Router on Hub 3. On a Hub3/4/5, you could first try separating the SSID's of the 2. In itself that’s not really an issue especially if everything is working OK. These lights provide a visual indication of the box's current state. Hi Adri, the modem light has remained white, whenever I have checked it. 0 has got a constant orange light and our internet is working intermittently. Another potential fix for the flashing green light problem is resetting your Virgin Media hub. Step 2: Turn the power off. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. One blue/red light behind the wireless button on the front panel. I *think* it meant downloading updates, but it's annoying there is no 'handbook' to tell us what these lights mean. just in the past hour my HUB 4 decided to develop the white light of death. In your Stream kit you’ll find everything you need to get the Stream box up and running. White power light is on and Internet lights are off. Thanks. Go to the Network & Internet settings of your device. Try a 30 second pinhole reset of the hub with no ethernet connection. When looking for ways to fix an issue, rebooting the device is always the first solution. Tried switching it off for a while and resetting it but the red light still remains. on 16-02-2023 20:29. Phone line was also off at this time but TiVo providing TV channels ok. Mumfordd04. 168. Virgin Media offers four multi award-winning services across the UK: broadband, TV, mobile phone and landline. The three lights on the front of the router indicate the status of your internet connection. I've touched the hub and it seems a. The lights on the front of your Hub tell you what’s on and connected. For £76 a month this shouldn’t be happening. Turn the black power switch into the off position. and the orange light is still on. i’ve tried pulling the plug out, turning off the mains and pulling the lead out of the hub to try and reset it but nothing has worked. on 11-06-2023 18:32. These light indicates whether the Super Hub 2 is able to make a wireless connection. 0) is showing a red light. Sorry to hear of this issue with your hub 3 main light being amber instead of solid white, we're eager to best assist with this. When the power light is solid white, it indicates that the hub is on and working correctly. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. My router has a permanent red light, i have gone through all the steps to clear it but its still there. Go to solution. hub 5 flashing blue light. It hasn't been moved since i've had it (several years. Please can you take out all the cables and put them back in. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I have subsequently tried rebooting it and also resetting it. Now a ‘white’ LED is actually made up of a red, green and blue component, and for reasons which are far too boring to go into here, the blue part tends to fail first, especially on ‘cheap’ components, and the VM hubs aren’t exactly built to say, Apple. I also now have a permanently on red light. Tuning in In response to Carley_S. If the power light is off, the router is receiving no power. I'm sorry to see that you have the red light on the hub after following the recommended steps to resolve this. Not applicable. Follow these steps to reboot a Virgin TV box: Turn the TV box’s power off at the wall socket. I seem to have all my channels i just dont. If it's in modem mode then that's normal. Green flashing is a firmware update in progress. Options. This light flashes green if you press the WPS button. Options. Each morning on the Virgin Media router denotes a different feature of your broadband connection. I had 2 plugs and 2 bulbs in my old property - with no issues. I seem to have all my channels i just dont. If nothing shows on there, try calling it in as a fault (free on 150 VM line. These lights are: Power: This light will be solid white when the router is powered on. on 24-07-2022 14:45. On the front of the V6 box, you’ll see a small black LED screen with a red Virgin Media logo on it. can please look into this. Blue flashing light for 2 days now. Hi - my Hub 3 light has recently started showing pale orange (and sometimes dark orange) at times. Sorry to hear there are some issues with the hub, due to the red light we'll need to arrange an engineer visit. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. Understand what each of the lights on your hub means, and learn how to reboot it . Red Light. The virginmedia connect app does nothing in regards to the connecting of the pods. Options. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. on 16-08-2022 20:39. Everything is still working fine at the moment. It means theres a problem with the return path on your virgin box- basically meaning that your unable to access on demand and hd services. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. 0 provides essential information about the device’s power status. When you say "all the lights on the front", the V6 only has one or two, depending on your interpretation. Router now has a permanent orange light on front. Some users on the Forums are reporting days to complete for whatever reason. Flashing red light on box on wall in QuickStart, set up and connections yesterday WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterdayAccording to this Link a box with the light flashing in any colour is faulty. 4 and 5 GHz wifi bands by renaming them in the settings In the settings, find and switch off "channel optimisation" and "Smart wifi” and “ apply and save the settings. Hub 5 blinking green base light. On a Hub3/4/5, you could first try separating the SSID's of the 2. not sure if it’s in the right place. A solid amber light shows. The power-indicator LED on the right, and then the "network connection" warning in the middle. WiFi Light. Despite occasional problems, Virgin Media has deployed these hub units because they are easy to use and relatively reliable. Virgin Media Super Hub 2. QuickStart, set up and connections. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. A power adaptor to plug into the Stream box and a power socket at the wall. The Virgin Media Hub is a router offered as part of the company’s Gig1 broadband package. There are a few things you can try to fix this issue: First, check to see if there are any scheduled maintenance windows or outages in your area. 1, sign on and put it into modem mode. Now, disable both WPS options and click on save. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. Done a few reboots, checked all the cables and connectors multiple times (all tightly screwed, no loose cables) and nothing seems to resolve the issue. no activity at all on the LAN ports. viczig. 0 has got a constant orange light and our internet is working intermittently. Please can you try this for me: • Turn the power switch off on the back of the Hub. If the Hub is working okay, just leave it. Checked with Virgin Media site (and the automated telephone line) both saying there are no issues in the area, but when you connect to the Hub. on 17-12-2022 17:27. I have tried to get all 4 set up and can't make them work. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Alex_Rm. Tudor. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. The light should turn solid for a moment when you first switch on the WiFi Pod (white). The three lights on the front of the router indicate the status of your internet connection. Red light on Hub 3. Use the Virgin TV Go app or website on up to 5 of your devices to manage your telly and keep up with your shows, when you’re in another room or out and about. Hi, My router has a constant red light. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Checking the Indicator Lights. My Hub 3 remains with a solid red light even after rebooting, moving the location, leaving it off to. I do not work for VM. When the connection lights stop flashing your Boosters are paired. 168. Hi, sorry my first post…. I'm sorry to hear about the issues with the red light on the hub. If the amber light still persists, contact Virgin Telco's customer service for assistance. The Hub does not feel like its over-heating, doesn't have dust over it, and is in a. Understanding what each of these lights mean can help you diagnose and troubleshoot network issues. Flashing lights and nothing further on tv. If there is no light coming from your device, these are the steps you will need to follow. When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue. Tudor. I've just rung up trying to renew my contract which expires next month. Hudd24. My hub 3 seems to have the two green lights maybe 5-6 times a day. on 01-12-2022 23:05. Green Light. We have a flashing green light, and a solid green WiFi light. It means there is an issue with your connections even though the Virgin Hub 4 is on. Hey I’ve just set up my new broadband Hub 3 router and although I can connect to the device, the display is an orange light instead of white. Blue led light on virgin modem?The Hub3 is known to be plagued by low quality LED's that can fade over time from white through 50 shades of yellow/orange. I did have a billing issue, but that has been solved. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. I have switched it off and on and reset it a few times. If you’re using a splitter, make sure that’s firmly connected, too. 13 minutes ago. The top wifi light is solid green, the internet connection - 5396739. · 19 days ago. I have ran through all the suggested "fixes", unplugging, reconnecting, resetting, waiting etc. on 05-11-2022 12:12. Joining in. Why is there no light on my virgin box? There are a number of reasons why you might see no light when you turn on your Virgin Media routers. Flashing Green – Booting up. Check it's plugged in. speeds explained. It is a unique code used to identify specific services and products. If after rebooting, the V6, TiVo, or TV 360 box is still not working, try running a quick diagnostics check to find the root cause of the issue and how to fix it. So you won't have to worry about running out of space to store all your favourite TV. Here's what each one means. Virgin media hub 3 lights meaning; The Virgin Media telephone operator has been providing its services to customers in the UK for many years. You'll see from the block diagram below (when the image is approved) that there is no environmental circuitry. 0 (or Super Hub 3) shares the same vertical form factor as its predecessors but adopts a more industrial, harsher, utilitarian design. Hey, Just after some advice. Joining in. If you move the Pod too far away it will loose connection. If so have your account and area number handy, and the hub serial number. White power light is on and Internet lights are flashing. Have tried resetting the hub but issue persists. HUB 4 Bricked - Solid white light. Didn’t even know the reset button was there. • Switch the hub back on at the power. Appears to be working normally but I would say a little warm. - pressed reset button for 15 seconds. Thanks for posting and sorry to hear you're having some issues with the hub. The box should reboot, the power button will turn blue, and it should reset and boot up normally. One of the most common. One of them has a red light, the other has an orange (amber) light. 11-02-2023 13:45 - edited 11-02-2023 13:47. Dave. Hi hope someone can help , my V6 tv box has a constant red light for the last few weeks , ive looked on line and it says it could be over heating but its not that hot to touch , i have tried switching it off for hours at a time but when i turn it back on its still red. PC can find WiFi signal, but then shows No Internet. Also not warm/hot to the touch. When your Virgin Media router lights are flashing green it means the router is updating its firmware. On us. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. Next. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. You could also connect the Pod via ethernet cable as a backhaul, and this will negate the need for the Pod to be close to the Hub. From top to bottom, this is what the other lights on the Super Hub mean: The “Traffic” light: If this is twinkling blue or green, everything’s working. I have: - turned it on and off at the wall. Fix 1 – Restart Virgin Hub. What the lights on the modem mean. on 06-11-2022 18:30. The hub’s network log is monitoring the broadband connection between the hub’s built in cable modem and the CMTS, it has nothing to do with wifi, which is the wireless network in your house between the hub and your own devices. Please look out for the purple envelope in the top right of your screen. Flashing Red – Updating firmware. Hello, My virgin WiFi Hub 3. Flashing Red – Telephone connection issue. On the hub 4 and hub 5 a continuous flashing red light means that there is an issue with the. Are there any tests that forum staff can run to check whether the router is working correctly. Installing new equipment, such as a new router or set-top box. Hub 4 lights keep coming on and off. Done this for 10 seconds, and have then pressed the tv button, with the 0 button but it doesn't work, and the remote just flashes white in the corner. 1Gb. Red flashing arrows is an indication that the box has lost the connection to your Virgin hub & hence the internet. Joining in. It used to intermittently change between white and orange but now it stays orange all the time. Understanding the TiVo box lights. Anonymous. Options. If the Base light is red, the hub may be overheating, and if the Power light is green, it’s a sign of a loose connection in the network. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. There is no connection to the VM network. So still having issues so Virgin customer service say they do not have to activate they can’t solve and sending a engineer out to look at the pod which seems a bit crazy as the internet hub is fine . White power light is on and Internet lights are blue.